FAQ

HOW TO ORDER

Please fill out the Book Us form and will get back to you!  You may also call/text 214.212.4456 or DM us on Instagram @thepoppartyco to chat or place an order. We recommend ordering at least 4 weeks in advance because our calendar fills up fast. If your event is in 5 days or less, and we are available, we can do rush orders for garlands and BIG! Balloons with a $30 rush fee.

INSTALLATION & TAKE DOWN

1. It is your responsibility to confirm that balloons are allowed at your venue.
2. Installation times range from 1 to 4+ hours. Please prepare accordingly.
3. You are responsible for takedown.  If you require disassembly by us, the fee starts at $30, depending on the complexity of installation.

30 Minute Grace Period - We want you to love our creation as much as we do and creativity takes time. Since we often have more than one installation, we may not be able to complete your installation and you will not be offered a refund if you arrive more than 30 minutes after our agreed meeting time. 

INSTALLATION FEES

Most garlands require a delivery + installation fee of 20%. However, if you have a complex design or a set-up that requires additional support (like extra-long ladders, truck or heavy equipment rentals), we will inform you of any additional installation charges prior to installation.

DELIVERY - BRAZOS VALLEY

The 20% delivery + installation fee is included within a 10-mile radius of 77845.

Beyond the 10-mile radius, there is a charge of 54.5 cents per mile.

BALLOON INFO

  • BIG! Balloons last about 48 hours. We typically recommend getting balloons on the day of your event!

  • Indoor balloon installations can last several days if not exposed to extreme conditions. We can install garlands a day or two before your event.

  • Outdoor balloon installations are exposed to conditions beyond our control so the time they hold up varies. We recommend installation on the day of your event.  During Texas summers, we may not be able to install your garland in the direct sunlight.

  • Sorry, we are not responsible for replacing balloons that pop or release after delivery + install. 

CANCELLATION AND RETURN POLICY

Cancellations made up to 7 days before your event are 80% refundable. Cancellations made 5 days or less before your event are 50% refundable. If you cancel 24 hours before the event, it is nonrefundable. Sorry, no returns are allowed.

SUSTAINABILITY

We use 100% biodegradable balloons. However, we ask that you do not release any helium balloons in the air. Please dispose of all balloons properly. We are always glad to help you take down your balloon installation. Our take down fee starts at $30.